Each and every employee of any company is a key representative of the business. Customer service is a crucial component of customer acquisition and retention, and when one employee misrepresents the business, it the company as a whole that looks unfavorable.
It’s important that we all embrace customer service skills to ensure that we are putting our best face forward.
Here are a few simple, but often overlooked tips to ensure that your customer service is up to par:
1. Be welcoming.
No matter how busy you are or what you’re caught up in, always stop to give a friendly “hello” to your customers. Even if you are involved in a conversation with another customer, you can still give another a warm smile or gesture as they walk in to let them know that you see and acknowledge their presence. You always want your customers to know that they are valued and appreciated.
2. Always make time.
When possible, make the time to accommodate all customers who are looking for service. If you are unable to help them, direct them to someone who can help them, or set them up with an appointment when you will be available.
3. Honesty is the best policy.
Don’t make promises that you can’t keep. If a customer is asking for something that you just can’t deliver, don’t beat around the bush or try to cut corners. Give it to them straight, but offer an alternative option that may work just as well.
4. Be patient.
Any career in customer service can take its toll, no matter what the industry. It can be very difficult to try and meet the needs and expectations of others when they don’t quite understand the limitations of what you can actually do. Remember to be patient and communicate with kindness.
Remember, most roles within companies have something to do with customer service. Each of us are looking to represent the company that we work for in the very best light. Always put your best face forward, and always put the customer first!
-South Key Inc.